Goal 5 Community Indicators

Accountable, Efficient, and Visionary Government

An effective organization committed to continuous innovation, exceptional customer service, transparency and fiscal responsibility.


Customer Engagement and Responsiveness – Bolster engagement and responsiveness to both internal and external customers

Talented Workforce – Attract, recruit and retain talented workforce

Sound Business Systems – Ensure sound fiscal, operational and technology systems

Performance Management and Accountability – Improve the strategic use of data to promote ongoing process improvement, innovation and accountability


  • Percentage of residents who were very satisfied or satisfied with the overall quality of services provided by the County, according to the Resident Satisfaction Survey
  • Percentage of residents who rated the value received for local taxes and fees as good or excellent, according to the Resident Satisfaction Survey
  • Maintain Durham County Triple A bond rating


Select expandable navigation windows below to view analysis and comparisons for the three Goal 5 Community Indicators.

Percentage of Residents Who Were Very Satisfied or Satisfied With the Overall Quality of Services Provided by the County, According to the Resident Satisfaction Survey
​Percentage of Residents Who Rated the Value Received for Local Taxes and Fees as Good or Excellent, According to the Resident Satisfaction Survey
​Maintain Durham County Triple a Bond Rating